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Project description
Optimization of administrative processes that were too expensive and took too long.
The result
The time of administrative activities of ROCHE employees was significantly shortened, we reduced the number of used documents and we digitized the contact between doctors and ROCHE.
Technologies used
Optimization of administrative processes that were too expensive and took too long, in the areas of 1. Event management - management and organization of congresses and events for doctors, 2. Foundation medicine and 3. License to operate.
We analyzed the state of processes using classical methods of process analysis and optimization (BPM / R), and then we synthesized the information into a set of recommendations for further implementation projects using root cause analysis and physical measurements of activities.
n the words of the client, we have done a perfect analysis of processes, we have always managed to clearly define the causes of problems and find optimal solutions that are feasible from the client's point of view and will lead to the desired state. No nonsense. The time of administrative activities of ROCHE employees was significantly shortened, we reduced the number of used documents and we digitized the contact between doctors and ROCHE. The administrative time of processing the agenda was reduced by an average of 30%. The client has saved more than 250 hours of work per year, which he can devote to the creation of added value.
